Since Microsoft migrated Hotmail into its modern Outlook ecosystem, resetting a classic @hotmail.com password is fundamentally tied to your Microsoft Account security. Whether you have forgotten your password or suspect your account has been compromised, recovering access is a straightforward process.
Follow this step-by-step troubleshooting guide to reset your Hotmail password and secure your inbox.
Method 1: Resetting Your Password if You Are Locked Out
If you cannot remember your current password and cannot log in, you will need to utilize Microsoft’s automated verification system.
Step 1: Head to the Recover Screen
- Go to the Microsoft Sign-In page.
- Enter your full @hotmail.com email address and click Next.
- On the password entry screen, click the Forgot password? link.
Step 2: Verify Your Identity
Microsoft needs to ensure you are the actual owner before letting you change the password. You will be given a few options depending on what security info you previously linked to the account:
- Email Verification: Microsoft will send a security code to your secondary backup recovery email. You will need to type in the hidden part of the email address to confirm it.
- Text/SMS Verification: If you linked a mobile number, you will be prompted to enter the last four digits of that phone number to receive an SMS text containing a 6-digit verification code.
- Authenticator App: If you use the Microsoft Authenticator app on your smartphone, you can approve the login request instantly.
Step 3: Create a New Password
Once you input the verification code, Microsoft will unlock the account. Enter a brand-new, secure password.
đź’ˇ Password Tip: Avoid reusing passwords from other sites. Create a strong one that is at least 12 characters long and uses a blend of uppercase letters, numbers, and symbols.
Method 2: Changing Your Password (If You Know Your Current One)
If you already have access to your Hotmail account but want to change your password for routine security updates, use these steps:
- Log into your account and navigate directly to the Microsoft Account Security Dashboard.
- Click on the Password security tile.
- For security reasons, you may be asked to enter your current password or verify your identity via SMS/Email one more time.
- Enter your current password, type your new secure password, retype it to confirm, and click Save.
What If You Have No Recovery Phone or Email?
If your recovery email is dead and you no longer use the phone number attached to the account, clicking “I don’t have any of these” during verification will route you to the Microsoft Account Recovery Form.
This is a manual questionnaire where the system tries to verify you based on account history. To pass it, you should ideally:
- Fill out the form using a computer or device you frequently use to access your Hotmail.
- Do it from a familiar Wi-Fi network (like your home or office).
- Be prepared to provide details like previous passwords you used, the exact subject lines of recent emails you sent, and the email addresses of folders or contacts you interact with often.
Prevent Future Lockouts: Update Your Info
Once you successfully get back into your Hotmail account, protect it immediately so you never have to go through a stressful recovery process again.
Go to Security > Advanced security options on your account dashboard. Ensure you have at least two active, current recovery methods (such as your current smartphone number and an active alternative email like Gmail).